Digital Banking Resource Center
Digital Banking is here! Download our new app.
Know + Customize Your New Features.
Navigate to the Cards menu in Digital Banking to:
Navigate to the My Settings menu and select Alerts & Notifications in Digital Banking to:
Under the More menu in Digital Banking, access Money Management to:
Navigate to the Loyalty Rewards section on your Digital Banking homepage to:
Navigate to the Pay/Transfer menu in Digital Banking to:
In a browser, navigate to the Notification Settings page in Digital Banking to enable text banking. Perform actions by texting 454545 with commands like:
Questions?
Use tab to switch between available options, and press enter or space to move into the content
- Unfortunately, you can only access one account using biometrics. For access to additional accounts, you will be required to enter your username and password.
- The process will vary depending on how you access your account.
Logging in via Browser
• SMS (text)
1. You will receive a text message containing the code.
2. The code will need to be entered in the corresponding box on the browser.
• Call
1. You will receive a phone call with the code.
2. The code will need to be entered in the corresponding box on the browser.
Logging in via Mobile
• SMS (text)
1. You will receive a text message containing the code.
2. You will need to navigate to your messaging app and respond to the message (without closing the mobile app).
3. You will need to navigate back to the mobile app.
• Call
1. You will receive a call NOT containing the code.
2. You will be given two options:
3. Press 1 to Verify
4. Press 3 to Decline
5. You will need to navigate back to the mobile app.
- Step 1: When you log in for the first time, enter your username and password.
Step 2: Review and agree to the new terms and conditions.
Step 3: Create a new password (only if current password doesn't meet requirements).
Passwords:
• Must be 8-32 characters long
• Must contain one numeric character
• Must contain one special character: !@#$%^&*+-=()[]{}|:;’,./?
• Cannot contain any spaces
• Cannot contain a substring of the username or User ID
Step 4: Select phone number to receive a one-time passcode.
Step 5:Enter your one-time verification passcode. You will then have the option to register your computer and browser, allowing you to skip the one-time verification process on that device. If you need help, call 800-482-1043, chat with us at y12fcu.org, email contactinfo@y12fcu.org, or stop by a local branch.
- No, as an active user who has logged in within the last six months, you don’t need to re-enroll.
- Call 800-482-1043, chat with us at y12fcu.org, email us at contactinfo@y12fcu.org, or stop by a local branch to verify your contact information.
- Yes, search ‘Y-12 Federal Credit Union’ in the App Store or Google Play to download the new app.
- Yes. For your protection, each new device requires a multi-factor authentication.
- You can receive your OTP by text or voice to the primary member’s phone number on file. If you need help, call 800-482-1043, chat with us at y12fcu.org, email contactinfo@y12fcu.org, or stop by a local branch.
- No, this is discontinued.
- Digital Banking offers enhanced security through multi-factor authentication.
- Digital Banking displays accounts based on your most active accounts, but you can arrange your accounts in the order you prefer. To organize your accounts, go to Settings and select Account Preferences. Your changes will reflect the next time you log in.
- These are now showing up as “joint account” with the last 4 of the account number listed. If you would like to add a nickname to these accounts for easier review, you can do this under “Account Details” and change the name here.
- Call 800-482-1043, chat with us at y12fcu.org, email contactinfo@y12fcu.org, or stop by a local branch to make any changes to these transfers.
- Yes, you will need to revalidate your login credentials with any third party vendors you use.
- There is a Loyalty Rewards link at the top of the Main Accounts page. There is also an option in the Cards menu.
- Some check copies are not viewable in the system, but we are happy to help pull them for you. If you need help, call 800-482-1043, chat with us at y12fcu.org, email contactinfo@y12fcu.org, or stop by a local branch.
- Yes, text banking is not available in the app at this time.
- You can access past and current statements from the eStatement menu. If you have not enrolled in eStatements, select the eStatement menu and follow the prompts to enroll.
- Yes, you can view up to 18 months of account history, pay bills, and set reminders.
- No, those alerts were specific to the platform and will not transfer to Digital Banking to manage. You can stop those alerts by responding to your text or contact us. If you need help, call 800-482-1043, chat with us at y12fcu.org, email contactinfo@y12fcu.org, or stop by a local branch.
- Yes, you can create alerts wherever you access your account. If using a desktop computer, select Alerts and Notifications. If using the mobile app, go to Settings and select Push Notifications Alerts.
- No, My $ Manager is no longer available. Money Management replaced My $ Manager and allows you to do much more!
- EasyPay requires new users to have a positive balance ($0.01 or higher) in their checking account to enroll.
- Yes, bill pay information, including payees and payment history, will show in Digital Banking.
- For better user experience, EasyPay can be accessed by the transaction type. There are three separate menu items for each EasyPay service: Bill Pay, External Account Transfer (A2A), and Pay a Person (P2P).
- If you updated your contact information, you will be required to enter the OTP by phone the first time you log in to verify your identity.
- You can transfer to any person within the United States through the EasyPay Pay A Person (P2P).
- No. This feature is not available on the new platform. However, you can make your payment through the Online Payment Center on the website.
- Yes, through the Online Payment Center on the website.
- There is a new feature in Digital Banking to allow a member to set ACH payments without a fee.
- This is processed as a typical ACH transaction and usually takes a few business days. The cutoff is 4 p.m. when the file is sent to the fed to process.
- Yes, your loans (excluding mortgage loans) will display the payment due and the payoff amount as of the current date. For 10-day payoffs, contact us for help.
- • iPay was discontinued on August 4 and replaced by EasyPay on August 8. Your current billers will transfer to EasyPay.• Biller account numbers and/or addresses that need to be updated will display on the Bill Pay tab highlighted in yellow.• Pay a Person (P2P) is unavailable. Business members will see this option, but will receive an error if selected.
- Follow these easy steps to display your bills:
1. Once logged into EasyPay, select the blue icon “Continue to Settings.”
2. When prompted, select the checking account linked to your bills.
3. Select “Pay Bills” and your information will display.
- Our current online system is retiring, so we took this opportunity to upgrade to a digital banking platform that provides a consistent and seamless experience with innovative features and extra security.
- The new digital banking solution includes several enhancements and new features, including:• Same look and feel across all devices
• Multi-factor authentication
• Simplified navigation
• No popups
• Alerts and push notifications
• Budgeting tools
• Secure Chat
- Verify your contact information is updated. You can follow us a number of ways:• Check your email inbox
• Chat with us at y12fcu.org
• Email us at contactinfo@y12fcu.org
• Stop by a branch
• Call 800-482-1043
