Security Center

FRAUD FIGHTER NEWS
Remember, fraudsters can spoof phone numbers! We will never ask you for sensitive info.
Tips & Tricks

Fraud Red Flags

PHISHING FRAUD

Emails, Texts, & Calls

Phishing emails, messages, and texts often have unnatural or illogical writing with mistakes.
We will NEVER ask for sensitive information, including your card number, PIN, or three-digit CVV code. Also, we will never ask for any digital banking passwords or codes texted to your phone.
Demands for urgent actions are red flags. Never reply with personal information like your password, PIN, or social security number.

PERSONA FRAUD

Online & Social Media

Guilt-tripping, creating an intense sense of urgency, and gaslighting are all manipulation tactics used by fraudsters.
Fraudulent online contests often have a promise of prize money for winning. If it's too good to be true, it's probably a fraud.
Fraudsters will often coerce victims into payment transactions and requirements.

PERSON-TO-PERSON FRAUD

Payment & Marketplace Apps

Fraudsters often use payment apps to "accidentally" send money and ask you to send the money back. Unfortunately, they most likely never sent the money at all.
Fraudsters may impersonate financial institutions and alert you about "suspicious activity" on your account. They will then ask you to send money to the provided address to verify the account is not frozen.
When using online marketplace platforms, scammers often try to influence you to perform a specific action, like texting a code to verify your identity. It's good practice to keep payment apps like Venmo, PayPal, Zelle, or CashApp for friends and family only.

	When in doubt, reach out. Fraudsters impersonate merchants, financial institutions, and more. If unsure, end the communication to verify the source. Then, call us at (800) 482-1043 to report an incident, and log into your account to review your transactions and activity.
	Pause and think if you receive a weird link. Only click on links or open attachments if you know who sent them and what they are.
	Fraudsters are tricky, so be very picky. Never give personal or financial information to an unknown caller. A fraudster may request payments by gift card, wire transfer, Venmo, Cash App, or another payment service.
	If account info's the wish, it's probably a phish. We will NEVER request sensitive information, including your digital banking passwords and card information, such as the card number, PIN, or three-digit CVV code. We will also not ask for any codes texted to your phone.

EMAILS & TEXTS

JOB OFFER

Employment scams usually present as a remote position or independent contract that promises lucrative pay. The fraudster may ask you for training payments or sensitive information.

DATING SITES & APPS

ROMANCE

The fraudster uses a fake persona in the form of a love interest to request money using manipulation tactics.

MARKET SITES & APPS

SELLER/BUYER

The fraudster presents as an average seller/buyer but tries to change the exchange, such as altering the price, having issues with payment methods, and using different communication platforms.

SOCIAL MEDIA

CONTEST

This scam promises prize money for answering a question correctly. The fraudster reaches out for a prize payment method, usually through a person-to-person platform, and "accidentally" sends a higher amount but then requests the difference back.

PERSON-TO-PERSON

ELDER ABUSE

The fraudster tries to get close to an older individual to manipulate the individual's financial activity through increased person-to-person payments or wire transfers.