Digital Banking Resource Center

5 WEEKS OF PRIZES! Update or verify your contact info with us and win! Here's how.  

A New + Better Digital Banking Experience Is Coming Soon!

Stay in the know with this go-to resource for all things Digital Banking.

Benefits Preparation FAQs


What You Can Expect

Consistent experience online and in-app
More notification preferences
Enhanced security features
Upgraded card controls
Easier navigation experiences
Plus more!


How You Can Get Ready

Ensure your contact information is accurate.
Make sure you're receiving communications from us with your up-to-date email, phone number, and address.
Know your login credentials.
For a seamless login after the upgrade, make sure you know your username and password. Check out these tips.
Stay tuned for more information from us.
Keep an eye out for upcoming communications, guided tutorials, and more. Bookmark this page for easy access to Digital Banking news!


Let's Get Digital!

Update or verify your contact information by July 5 to be automatically entered to win one of our weekly digital prizes.

3 Ways To Enter:

Use tab to switch between available options, and press enter or space to move into the content
Log in to Online Banking.
Select Services from the top menu.
Find Update Personal Information and select Continue.
Toggle to the member you would like to update and select Submit.
Update or verify the contact information and select Submit, then Confirm.
Call us at 800-482-1043.
Select number X from the options menu.
Update or verify your contact information with the Member Engagement Consultant.

Visit a branch.
Update or verify your contact information with a Member Experience Consultant.

*Participation in the Contest is subject to the complete Contest Rules found here: The Contest is open only to persons ages 18 years of age or older who update or validate their contact information from June 1, 2023, through July 5, 2023. Employees of Y-12 Federal Credit Union, its subsidiaries, its advertising and promotion agencies, and the immediate family members (parents, siblings, children) and/or those living in the same household of each are not eligible to win.

Know your login credentials.

Retrieve your Y-12 FCU username and password if available within your device.

  • Open the Settings app.
    Tap Passwords & Accounts for iOS 13 or earlier.
    Or tap Passwords for iOS 14 or later.
    Use Face ID or Touch ID when prompted, or enter your passcode.
    To see your login credentials, select NetTeller.

    Forgot your username or password? We can help! Call us at 800-482-1043.

  • Open the Settings app.
    Tap Lock Screen and Security.
    Tap on the Saved Passwords, and then tap Show or Hide.
    Select the Y-12 FCU app icon to view the saved login credentials.
  • Open the Chrome app.
    At the top right, tap More.
    Tap Settings, and find and tap Password Manager.
    Tap NetTeller for your login credentials.

Forgot your username or password? We can help! Call us at 800-482-1043.


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