Report Card Fraud Or Dispute Transactions
Freeze Your Card
Use the Card Control feature in Digital Banking under the Cards menu to prevent further transactions.
Contact Us ASAP
Report the fraudulent transactions and file a debit or credit card dispute.
Request A Replacement Card
You can order a replacement in Digital Banking under the Cards menu.
How A Dispute Works
Report the transaction(s) within 60 days of the statement date by contacting us.
Our Card Services team receives, reviews, and then sends the claim to a third-party processor.
A provisional credit will be issued to your account or credit card.
For fraud claims, we will grant the credit within 10 business days from the claim submission date.
You may receive communications from the processor requesting supporting documentation. Please respond during the specified timeframe or the case may be closed.
The processor makes a determination based on the case's facts. It could be found in favor of:
1. The member, and the provisional credit becomes permanent.
2. The merchant, and the provisional credit is removed.