Contact Us

 

  • Connect with a Video Agent

    Connect with us from anywhere!
    Mon-Fri 9 a.m. - 4:30 p.m.

  • Make a Branch Appointment

    Short on time, skip the line!

  • Chat

    Have a question? Just Ask Atom. 
    (He’s always ready at the bottom right corner of your screen)

  • Email Us

    Y12info@y12fcu.org
    Or send a secure message through Digital Banking

  • Visit our Personal Tellers

    Can’t make it to the branch during regular hours?
    PTMs are available 
    Mon-Fri 7 a.m. - 7 p.m.
    Sat 9 a.m. - 12 p.m.

  • Branch & ATM Locations

    Stop in. We’d love to see you!
    Mon-Fri 9 a.m. - 5:30 p.m.
    Sat 9 a.m. - 12 p.m. (select locations)
    For holiday hours, please visit our calendar.

  • Call Us

    865-482-1043
    800-482-1043

    We’re here to help!
    Mon-Fri 8:30 a.m. - 5:30 p.m.
    Sat 9 a.m. - 12 p.m.

  • Send us a Letter

    P.O. Box 2512
    Oak Ridge, TN 37831-2512

Lost or Stolen Debit/Credit Cards

If your debit card is lost or stolen or you notice suspicious transactions, you can report and deactivate your credit or debit card in Digital Banking and our Mobile App by selecting Card Management from the menu. If you find your card you may reactivate it. If not, contact us or stop by any branch for a new card. For after business hours, please call 1-866-839-7482.

Get our Digital Banking app for secure and convenient access to manage your finances anytime, anywhere!

Simply search Y-12 Credit Union in your app store to download.

 Contact our Public Relations Team for all media inquiries.