Bill Pay FAQs

  • Some payees may need additional information to complete a payment. If any payees are highlighted with yellow and tagged with “update biller,” we will need additional or updated information on this payee. Simply use your monthly statement or invoice from this payee to complete the necessary information.
     
  • Only billers who were active within the last two years were moved to the new system. 
    Please note that if a biller has not been used for an extended period, the payment information may be outdated. Review your current billers to ensure the information is correct.  
  • If your payee is paid electronically, the mailing address of the payee will not be displayed.
  • If any of the payee’s information changed between the time you originally set up the payment and our enhancement to the system, it may have caused the payment to be sent as a check rather than electronically. To resolve this, you can re-enter the payee information using a recent statement to ensure that it is current and accurate. Be sure to use the remittance address.
  • Due to the sensitive data required to setup eBills, we are unable to transfer these. You will stop receiving and lose access to your current eBills on Sunday, August 7th. After the update launches on Monday, August 15th, you will be required to re-enroll in the eBill service. Availability of eBillers may be different in the new system. NOTE: Your bills may not automatically convert to paper statements. Please reach out to your biller if you need to setup a new billing method during the outage.
  • Delivery method options are by electronic or paper checks.  Electronic payments will be delivered the next business day. Paper checks will be delivered within 7 business days.
  • Since the check is written just like you had written it from your checkbook, there is no way to verify when the payment will be taken from your account. You will need to reach out to the biller directly for a status on a payment. These can typically take up to 5-7 days to be delivered depending on USPS.
  • Trace numbers are available for electronic Bill Pay, P2P, and A2A transactions within EasyPay. If sent via Check, the member should contact biller if not received within 5-7 days.
  • If processed electronically, these should be received within 2 business days. If biller has not received payment, you can contact the biller to confirm payment is posted. If processed by check, these should be received within 5-7 days.
  • Yes, you will receive a notification whenever a payment isn’t able to be processed. Please be sure to keep your email address updated to receive notifications.
  • Check copies are available after the payee presents the check for payment and it clears successfully. You can review check images in your account history in Online Banking and the Mobile App.
  • Stop payments can be placed on paper checks in Online Banking under the Secure Forms tab and selecting Stop Payment. You may also call 865-482-1043 or a visit any Y-12 FCU location. Standard Stop Pay fees apply. Please see the current Fee Schedule for details.